Privacy Policy

Welcome to Nine Casino. Your privacy is paramount to us. This Privacy Policy details how Nine Casino ("we", "our", or "us") collects, uses, processes, and protects your personal information when you use our website, services, and applications (collectively, "Services"). By accessing or using Nine Casino's Services, you agree to the terms outlined in this Privacy Policy. We safeguard your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. This policy is transparent and helps you understand your rights and our practices.

We collect various types of information to provide and improve our Services:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, deposit funds, or contact customer support. Examples include your name, date of birth, email address, postal address, phone number, payment details (e.g., credit card information, e-wallet details), and identification documents (e.g., passport, driving license) for verification.
• Transactional Data: Information related to your betting activities, deposits, withdrawals, and other transactions made through Nine Casino.
• Technical Data: This involves information automatically collected when you access our Services, such as your IP address, browser type and version, operating system, device type, referral source, pages visited, and time spent on our site.
• Usage Data: Details about how you use our Services, including your gaming preferences, login times, and interactions with our platform.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and phone calls.

Nine Casino uses your information for several essential purposes:

• To Provide and Manage Services: To create and maintain your account, process your transactions, and enable you to participate in games.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and comply with our regulatory obligations. This includes age verification.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Personalisation: To tailor your experience at Nine Casino, offering personalised content, promotions, and game recommendations.
• Marketing and Promotions: To send you marketing communications about our products, services, bonuses, and promotions, where you have consented to receive such communications. You can opt out at any time.
• Compliance and Legal Obligations: To comply with legal and regulatory requirements, including those imposed by our licensing authority, and to enforce our Terms and Conditions.
• Analytics and Improvement: To analyse user behaviour, monitor the effectiveness of our marketing campaigns, and improve the functionality and user experience of Nine Casino.

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, for example, to provide gaming services, process payments, and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, for example, anti-money laundering regulations, age verification, reporting to regulatory bodies.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: Where you have given your explicit consent for specific processing activities, such as receiving marketing communications. You have the right to withdraw your consent at any time.

Nine Casino may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers who perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate fraud.
• Affiliates and Business Partners: With our corporate affiliates or business partners, for internal administrative purposes, or to offer joint promotions, provided you have consented.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change of ownership or control.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using SSL (Secure Socket Layer) technology to encrypt data transmitted between your device and our servers.
• Access Controls: Restricting access to your personal data to authorised personnel only, who are bound by strict confidentiality obligations.
• Firewalls: Employing firewalls and other network security measures to protect our systems.
• Regular Audits: Conducting regular security audits and vulnerability assessments to identify and address potential weaknesses.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under applicable data protection laws, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You can request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Nine Casino uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This allows us to improve our services.
• Functional Cookies: Remember your preferences and choices (e.g., language or region) to provide a more personalised experience.
• Marketing/Targeting Cookies: Used to deliver relevant advertisements to you and track the effectiveness of our advertising campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of Nine Casino's Services.

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by factors such as the nature of the data, the purpose of processing, and any legal or regulatory obligations.

For example, we typically retain account and transactional data for a period mandated by our licensing authority or anti-money laundering regulations, even after your account is closed, to comply with our legal obligations. Once the retention period expires, your data will be securely deleted or anonymised.

Nine Casino operates globally. Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include using standard contractual clauses approved by relevant authorities or relying on the recipient's certification under an approved framework.

Nine Casino's Services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For significant changes, we may notify you via email or through prominent notices on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our dedicated customer support team:

Email: [email protected]

Our team addresses your inquiries promptly and transparently.